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The Journal
Notes from the desk on search, removals, crises and AI answers. Written by the people who do the work, for people who might need it one day.
Claim Knowledge Panel: When Verification Goes Wrong
How to claim a knowledge panel when the button is missing, someone else holds it or edits are refused, and what you can and cannot change.
Contact a Web Host to Remove Content: Steps and Limits
How to contact a web host to remove content: ask the site owner first, then use the host's abuse or legal route, and know what hosts will not act on.
Corporate reputation crisis: a search-first plan
A corporate reputation crisis is also a search and AI-answer problem. Build the public record, sync it with disclosure clocks and watch what people find.
Court Order to Remove From Google: What It Takes
Court order remove from Google: what Google asks for, what the order must show, what it cannot do, the order of steps and where requests fail.
Court order against social media platform, by country
Court order against social media platform: what a judge can make a platform or search engine do in the US, UK, EU and Canada, and where orders fail.
Crisis Communications vs Reputation Management
Crisis communications vs reputation management: what each owns, where the handoff falls, who to assign by situation, and a six-week plan that uses both.
Small Business Reputation Crisis: A Plan for Owners
Small business reputation crisis plan for owners with no PR team: first-day triage, one spokesperson, one dated statement, calm review replies.
Reputation Crisis Monitoring Checklist for the First Week
A reputation crisis monitoring checklist for days one to seven: what to watch, what to log as evidence, who owns each check and when to escalate or stop.
Crisis Plan for Public Figures: Build It Before You Need It
A crisis plan for public figures, built in calm: risk list, who decides, contract clocks, locked accounts, monitoring triggers and a drill to test it.
Online Reputation Crisis Management: A Working Guide
Online reputation crisis management in order: sort what is true, run three tracks, pick a response by crisis type, and know what removal can and cannot do.
Data breach brand reputation: what stays findable
Data breach brand reputation depends on your notice, the listings you do not control and what search and AI say. See how to keep one true story.
Data Breach: What to Do and How It Affects Reputation
Data breach what to do: secure accounts, freeze credit, report, and know what search engines and sites will and will not remove about your exposed data.